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How Do I Change My Password?

Instructions to reset the password on our website or for within the add-in in Excel is below.


Password Reset For Our Website:

  1. Go to our website: solver.com
  2. Click "Login" in the top right, above the blue ribbon. Then click "Forgot?" above the password box.
  3. Enter your registered email address, then click "E-mail new password".



  4. If your email is registered with us, you will receive an email with a temporary login link. Clicking the link will bring you to a page where you can reset your password.

Tip: If you don't see an email from us after a few minutes, please check your spam/junk folder.

 

Note: Resetting your password on our website will not reset it for within the add-in in Excel. You will need to complete the steps below.


 

Password Reset For Within the Analytic Solver in Excel:

  1. In Excel, click the "Analytic Solver" tab in your Excel Ribbon. Go to "License" and click "Login/Logout".



  2. In the login pop-up, click "Forgot?" under the password box.


  3. Enter your registered email address and click "Request Password Reset".



  4. You will receive an email with a link to reset your password. 

Tip: If you don't see an email from us, try checking your spam/junk folder.